Privacy Policy

This Privacy Policy outlines the practices and policies of Charmius regarding the collection, use, and disclosure of personal information when users access our online casino services. Charmius is committed to protecting the privacy of its users in accordance with applicable data protection laws and gambling regulations relevant to Australia. This policy applies to all visitors and registered users of our platform.

License Information

Charmius operates under a license issued by Curacao, specifically through Antillephone N.V. We adhere to the regulations and standards set forth by this licensing body, ensuring that our operations comply with all necessary legal requirements.

Data Collection

When you register with Charmius, we collect personal information to provide and enhance our services. The types of data we collect include:

• Registration Data: This includes personal information such as your name, date of birth, address, and contact details.
• Payment Details: We collect financial information necessary for processing transactions, including credit card information and banking details.
• Technical Logs: We may collect technical information such as IP addresses, browser types, device information, and cookies to improve user experience and platform functionality.

Purpose of Data Usage

The personal data collected by Charmius is used for various purposes, including:

• Account Management: To create and manage your user account, ensuring you have access to our services.
• Marketing Communication: To send you promotional materials, updates, and information about our services (you may opt-out at any time).
• Anti-Fraud Checks: To protect against fraudulent activities and ensure the security of our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations and prevent illegal activities.
• KYC Procedures: To verify the identity of our users as part of our Know Your Customer compliance measures.

Data Sharing

Charmius may share your personal information with third parties in the following circumstances:

• Disclosure to Payment Providers: We share necessary information with payment processors to facilitate transactions and ensure security.
• Verification Partners: We may disclose your data to third-party verification services for identity checks and fraud prevention.
• Regulatory Authorities: Your information may be disclosed to relevant authorities as required by law, including for compliance with gambling regulations and anti-money laundering laws.

User Rights

As a user of Charmius, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal information, subject to legal obligations to retain certain data.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data under certain circumstances.

To exercise any of these rights, please contact the support team through our website.

Cookie Policy

Charmius uses cookies to enhance user experience and analyze site performance. Cookies are small text files stored on your device that help us understand how our platform is used. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the basic functionality of our platform, enabling you to navigate and use our services.
• Analytical Cookies: These cookies help us collect data on how users interact with our website, allowing us to improve our services and user experience.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to access certain features of our platform.

Data Security

Charmius takes data security seriously and implements appropriate technical and organizational measures to protect personal information from unauthorized access, loss, or theft. We regularly review our security practices to ensure your data is safeguarded.

Changes to This Privacy Policy

Charmius may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of any significant changes through our website or by other means. We encourage you to review this policy periodically for any updates.

Contact Us

For any questions regarding this Privacy Policy or our data practices, please reach out to the support team through our website. We are committed to addressing any concerns you may have about your personal information and privacy.